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Dr Martins for life guarantee

 
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sam_uk



Joined: 20 Oct 2008
Posts: 370

PostPosted: Mon Nov 07, 2016 1:35 am    Post subject: Dr Martins for life guarantee Reply with quote

Has anyone got these?

http://drmartensforlife.com/

160 for a pair of boots as long as DM's keep trading.

Thinking about getting a pair and wonder what the service is like?
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woodburner



Joined: 06 Apr 2009
Posts: 3722

PostPosted: Mon Nov 07, 2016 2:53 am    Post subject: Reply with quote

Quote:
HOW TO CLAIM
CONTACT YOUR LOCAL DR. MARTENS CUSTOMER SERVICE DEPARTMENT.
PROVIDE YOUR UNIQUE FOR LIFE GUARANTEE CODE, FULL NAME AND CONTACT DETAILS AS WELL AS DESCRIBING THE NATURE OF WEAR OR FAULT WITH YOUR BOOTS OR SHOES.
ON RECEIVING THE CLAIM, THE CUSTOMER SERVICE DEPARTMENT WILL MAKE AN ASSESSMENT TO EITHER APPROVE OR REJECT IT.
IF APPROVED, YOU NEED TO THEN RETURN THE BOOTS OR SHOES TO THE PROVIDED ADDRESS. YOU WILL BE RESPONSIBLE FOR ALL ASSOCIATED POSTAGE, PACKAGING AND INSURANCE, AS WELL AS ENSURING THAT YOU OBTAIN PROOF OF POSTAGE.
ONCE THE CLAIM HAS BEEN APPROVED BY CUSTOMER SERVICE, YOU WILL BE REQUESTED TO SEND YOUR FOR LIFE PRODUCT TO US, TOGETHER WITH A CHEQUE OR POSTAL ORDER.
EACH APPROVED CLAIM IS SUBJECT TO AN X ADMINISTRATION FEE TO COVER INSPECTION, ADMINISTRATION, RETURN POSTAGE AND PACKAGING.
IF ON INSPECTION OF YOUR FOR LIFE PRODUCT, THE CLAIM IS SUBSEQUENTLY REJECTED, YOUR ADMINISTRATION FEE WILL BE REFUNDED IN FULL AND YOUR BOOTS OR SHOES WILL BE RETURNED TO YOU.
IF YOU CLAIM IS APPROVED WE AIM TO HAVE YOUR PRODUCT BACK TO YOU BY SECURE CARRIER; WHETHER REPLACED OR REPAIRED, WITHIN 6 WEEKS (EITHER FROM RECEIPT OF THE ADMINISTRATION FEE OR RECEIPT OF THE PRODUCT WHICHEVER IS THE LATTER).


Even if you buy them with a "guarantee for life", they decide whether to accept the claim, then you have to pay carriage, then you have to pay an unspecified administration fee. Seems like a recipe for heartache, or at least headache.
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BritDownUnder



Joined: 21 Sep 2011
Posts: 401
Location: Hunter Valley, NSW, Australia

PostPosted: Mon Nov 07, 2016 9:56 am    Post subject: Reply with quote

I used to have the black shoe type Doc Martens for school shoes. Took a while to wear in but were very comfortable once that happened.

Thant was thirty years ago. Things may have changed now. Maybe made in China.
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adam2
Site Admin


Joined: 02 Jul 2007
Posts: 6697
Location: North Somerset

PostPosted: Mon Nov 07, 2016 10:08 am    Post subject: Reply with quote

In view of the umber of caveats , exemptions and get outs in the warranty, I have limited faith in a claim succeeding.
And of course the company are most unlikely to survive TEOTWAWKI.

However the fact that they are willing to offer such a warranty at all, unlike most other footwear suppliers, does suggest that the boots are more durable than most other brands and therefore well worth considering.

Anecdotal reports also suggest durability.
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